Politique de paiement

Last updated: October 10, 2026

At bonvexa, we want paying for your order to be simple, secure, and transparent. This policy details the accepted payment methods, the currency used, when you are charged, the security measures in place, and what to do in case of difficulty.

1. Accepted payment methods

We accept the following payment methods:

  • Visa

  • Mastercard

  • PayPal

These payment methods are available directly during the checkout process on https://bonvexa.my/. They are fully activated and functional on our site.

We do not accept any other payment methods (including bank transfer, check, cash order, cryptocurrencies, or installment payments). If you attempt to use a method not listed, the order cannot be validated.

2. Currency

All prices displayed on the site and all payments are in euros (€). No other currency is accepted. If your bank card is denominated in another currency, your bank will apply its own exchange rate and may charge conversion fees. These potential fees are beyond our control and are not our responsibility.

3. Timing of payment

The total amount of the order is charged at the time of payment validation, before the products are shipped. No charge is made for an order if the payment fails or if the order is canceled before validation.

4. Payment security

The security of your transactions is a priority.

  • Credit card transactions are processed by PCI-DSS certified payment providers. These providers implement encryption and security protocols that comply with banking industry standards.

  • The bonvexa.my site uses SSL encryption to protect the transmission of your payment data.

  • We do not store full credit card numbers or visual cryptograms (CVV) on our servers. This information is processed directly by our secure payment provider.

5. Fees

No additional payment-related fees are charged by bonvexa. The amount displayed at the time of order validation is the total amount due, excluding any banking fees specific to your institution (currency conversion fees, commission on international payments, etc.).

6. In case of payment issues

Declined payment

If your payment is declined, we invite you to:

  • Check the entered information (card number, expiration date, security code);

  • Ensure your payment limit covers the order amount;

  • Verify that your card is authorized for online and international payments, if applicable;

  • Contact your bank to identify the source of the refusal.

In case of persistent difficulties, you can contact our customer service:

  • E-mail: info@bonvexa.my

  • Phone: +33 5 64 51 01 51 (Monday–Friday, 9:00 AM–6:00 PM CET)

Payment dispute (chargeback)

If you notice an unauthorized charge or dispute a payment, we invite you to contact us first before initiating a dispute procedure with your bank. We will seek an amicable solution as quickly as possible.

7. Invoicing

An invoice is issued for each order. It is available upon request at info@bonvexa.my or may be attached to the order confirmation email. The invoice details the products, the total amount in euros, and any applicable fees.

8. Contact

For any questions regarding the payment of your order:

bonvexa
7 Rue Joseph Jacquard
33510 Andernos-les-Bains, France
E-mail: info@bonvexa.my
Phone: +33 5 64 51 01 51
Hours: Monday–Friday, 9:00 AM–6:00 PM (Paris time, CET/CEST)